SuperFye Shipping Insurance & Claims Policy

SuperFye Shipping Insurance & Claims Policy

At SuperFye, we understand how important it is for you to receive your order in perfect condition. We stand by our commitment to ensuring that your products are delivered safe, sound, and exactly as expected. However, in the rare case that something goes wrong, we’ve got you covered with our SuperFye Shipping Insurance & Claims Policy.

What’s Covered?

SuperFye Shipping Insurance guarantees that if your product arrives damaged, defective, or broken, you are entitled to:

✔️ A free replacement product – shipped to you at no extra cost.

✔️ A full refund – issued back to your original payment method.

Our goal is to provide peace of mind when shopping with us, ensuring you feel safe and secure with every order.

How to Qualify for a Full Refund or Free Replacement

To process a claim, we require clear proof of the issue. Here’s what you need to do:

1. Document the damage immediately upon arrival.

• If possible, capture the delivery moment using a doorbell camera or any security camera system you may have.

• If you were present during delivery, take photos or record a video as soon as you open the package.

2. Provide clear evidence.

• Send us a detailed explanation of what happened.

• Attach photos and videos showing the issue from different angles.

• If the package was damaged externally, take pictures before opening it.

3. Contact Us Within 7 Days.

• Claims must be submitted within 7 days of delivery to be eligible for a refund or replacement.

• Email your claim to info@officialsuperfye.com with the subject line: “Shipping Insurance Claim – [Your Order Number]”.

 

Lifetime Warranty – We’ve Got You for the Long Run!

We believe in the quality and durability of our products, which is why we offer a lifetime warranty on every purchase. To qualify, simply:

✔️ Keep your original proof of purchase (receipt or order confirmation).

✔️ If any defects occur over time, provide proof of the issue and we’ll take care of you!

 

Important Notes:

• Lost Packages: If your package is lost in transit, please reach out to us. We will investigate and either resend the product or issue a refund once confirmed with the shipping carrier.

• Non-Covered Cases: Minor cosmetic issues that don’t affect product function (small scratches, packaging dents, etc.) may not qualify for a refund or replacement.

• Processing Time: Claims are typically reviewed within 3-5 business days, and refunds/replacements are processed promptly after approval.

 

At SuperFye, we take pride in delivering high-quality products with confidence and care. Our Shipping Insurance & Claims Policy is here to ensure you shop with peace of mind, knowing we’ve got your back, always.

📩 Need to file a claim? Contact us at: info@officialsuperfye.com

Thank you for choosing SuperFye, where your satisfaction is our priority!